Frequently Asked Questions (FAQ)

1. Can I buy products in bulk?
Yes, you can purchase our handmade crafts in bulk and enjoy discounted prices. The exact discount will depend on the order quantity and types of products. Please feel free to contact our customer service team for a detailed quote.

2. Can I customize the products?
Absolutely! We offer customization services, so you can design unique handmade crafts tailored to your needs. Whether it’s color, style, size, or pattern, we can adjust based on your requirements. Please submit your customization requests through our contact channels, and our designers will work with you on the details.

3. How long does it take to process and ship my order?
We promise to process all orders within 48 hours. Shipping usually takes 7-15 business days, depending on your delivery address. If you require expedited shipping or have any special requests, please contact us, and we will do our best to accommodate them.

4. Can I return or exchange a product?
We want you to be completely satisfied with your purchase. If the product has a quality issue, we will process the return or exchange within 7 days of receiving the return request. If you wish to return or exchange for any other reason, please contact us in advance, and we will assist based on the specific situation.

5. Do you offer a quality guarantee for your products?
All of our handmade crafts undergo strict quality control to ensure they meet high standards. If you receive a product with a quality issue, we will offer a free replacement or a refund.

6. Can I track my order?
Yes, all orders shipped out come with a tracking number. You can track the status of your order either through our website or the courier company’s website.

7. Do you offer international shipping?
Yes, we offer worldwide shipping. Shipping times may vary depending on the destination country or region. Please refer to the order confirmation page or contact our customer service for more details.

8. How can I contact you if I have any questions or suggestions?
If you have any questions or suggestions about our products or services, feel free to contact us via email, phone, or online customer service. Our support team will respond to your inquiry within 24 hours.